You shouldn’t have to drive hours to talk to someone. NIHB covers counselling by video or phone when you agree to it, so you can get support from your home or another private place.
Why people choose it
- No travel, or time off to get to the city
- Privacy in a small community, where people know your vehicle
- Easier with children, Elders to care for, or shift work
- You can stay connected if you move or travel
What you need
- A phone, or a device with internet
- A private place, and a parked vehicle counts
- A plan for what to do if the call drops
What NIHB says
- Video and phone counselling are covered only if you agree.
- The guide says the first assessment should generally be in person. Mukesh will talk with you about what can work if you can’t travel.
- Email and text-message counselling are not covered.
- Your phone or data costs are not covered.
Is it as good as in person?
Many people do well with it. If it isn’t working for you, say so. You can also see Mukesh in person at the Edmonton office.
Where in Alberta?
Clients can connect from Edmonton, Calgary, Red Deer, Lethbridge, Medicine Hat, Grande Prairie, Fort McMurray, Peace River, High Level, and First Nations communities throughout the province, as long as they are eligible for NIHB.
Sources: Indigenous Services Canada, NIHB mental health counselling benefits and the guide to the benefit. Program rules can change.